Featured Questions
Eye Care Cosmetics are sold in pharmacies and health and beauty stores.
are sold in pharmacies and health and beauty stores.POINTS OF SALE page on our website.
YES, this range was originally created to make up the eyes of contact lens wearers thanks to quite specific and particular technical characteristics. Only AUTOMATIC EYELINER must not be used when wearing contact lenses, because there is a risk of irreversible staining of contact lenses.
NO, Eye Care Cosmetics products and in particular the make-up products are formulated with specific pigments with a reduced content of allergenic metals such as nickel, chromium and cobalt.
They are therefore entirely recommended for those with allergies.
NO. The Eye Care Cosmetics range is formulated without parabens.
Bonjour,
Nous vous remercions de l'intérêt que vous portez à notre marque Eye Care Cosmetics.
Ces crayons sont conçus dans un plastique pouvant être taillé. Pour cela le taille-crayon doit être de taille adaptée et la lame bien nettoyée après chaque utilisation.
Nous proposons des taille-crayons sur notre site:
https://www.eyecare.fr/fr/accessoires/53-taille-crayon-cosmetique-jumbo.html
L'équipe Eye Care Cosmetics
NO, certain products are scented with specific notes scrupulously developed without allergens.
The products recommended for people being treated for cancer are listed under the heading: CANCER TREATMENTS..
YES, the ULTRA POLISH SILICON UREA range offers UV protection when two coats of the product are applied, apart from the Clear shade.
NO: in accordance with the regulation, since 2003, our finished products have not been tested on animals at any stage in their development and production. The raw materials in their composition are not tested on animals either.
The shelf life of the products before opening is over 30 months. To find out the shelf life of the product once opened, this is indicated on the product with a logo in the form of a jar stating the number of months for which the product may be used. Depending on the product, this ranges from 3 to 24 months.
To place an order, choose your products and add them to the basket by clicking ADD TO BASKET. Once all the products have been added to the basket, click ORDER or the little basket logo at the top right of the page, then ORDER.
To receive samples, please send your request to infoeyecare@contapharm.fr, stating your surname, first name and address.
The loyalty programme allows you to accumulate points on all the products purchased from the www.eyecare.fr website, excluding items on sale.
You automatically join the loyalty programme when you create your account on the www.eyecare.fr website and place your first order.
The loyalty voucher is valid for 6 months after it is issued.
Points are earned on every order according to the following terms and conditions: you accumulate 10 points with every €10 purchase of non-sale items and shipping costs. 10 points = €1 loyalty voucher. Once you have accumulated €5, your loyalty voucher is available.
NO, you cannot gain loyalty points for items on sale.
When your loyalty voucher is active, you receive an email containing a code to enter at the end of your basket. You can also consult your loyalty points total in your account under the My loyalty account heading. It indicates the code to enter, along with your voucher's expiration date.
You can consult your loyalty points total by going to your account under the heading: Loyalty programme.
YES, the loyalty voucher may be used with all current offers.
There are two ways to create an account:
- either directly on the login icon. Then click sign up.
- or from the basket by clicking complete my order.
On the login page, click Forgotten password. You will receive an email allowing you to reset your password.
To change your password, go to your account under the personal information heading and then password. Enter the new password chosen.
You can reset it by clicking Forgotten password. You will receive a link by email allowing you to reactivate it.
You can change your personal data by going to your account under my personal data.
To use your discount voucher, enter the code received by email, which can also be accessed under your account's Loyalty programme heading, in the area provided for this purpose at the end of your basket.
It depends on the current promotions. Some may be used together. For example, the welcome offer after signing up to the newsletter may be used with other current promotions.
Your loyalty voucher may be used for your basket containing items on sale.
Payment errors may have several causes:
- either the error comes from a problem in sending the request to the bank
- or the payment has been declined by the bank. To place the order again, you must return to your customer area and go to your cancelled order. Click the button that lets you reorder the same items.
Your basket will therefore be ready to be confirmed as a new order and you will be able to make the payment again.
You can track your order by going to your account, under the My Orders heading and choosing the order concerned. The tracking number will appear as soon as the parcel has been prepared.
Once confirmed, your order cannot be changed.
You can cancel your order from your account under the My Orders heading.
NO, orders may only be placed on the website.
You will be sent a confirmation email or go to your account under the track my orders heading.
Vous pouvez récupérer une facture depuis votre compte dans Mes Commandes, en sélectionnant la commande concernée et en cliquant sur Facture.
In my account, under the my orders heading. Choose the order concerned. Your tracking number will be indicated as soon as the parcel is shipped. Click this number, which will take you to the parcel tracking website.
Go to your account under the My Orders heading. Choose the order and then the product concerned and click on return request, clearly stating the reason in the field provided for this purpose.
Vous pouvez payer votre commande par carte CARTE BANCAIRE, VISA, MASTERCARD ou PAYPAL.
You have a 14-day cooling-off period after placing your order to change your mind and obtain a refund. In this instance, the products must be returned unopened and in their original packaging.
Your online payment is completely secure. The bank transaction takes place directly between you and the bank.
Go to My account under the My Orders heading. Choose the order concerned and you will be able to access your order summary.
YES and NO, you can order from abroad, but you must provide a delivery address in mainland France or one of the overseas departments.
You can order from abroad, but you must provide a delivery address in mainland France or an overseas department.
Delivery is free for all orders of €40 or more for delivery to mainland France. For delivery to overseas departments, delivery is free for orders of €130 or more.
Your parcels are prepared in the two days following your order, except during closure periods.
The parcels are sent via Colissimo. The average delivery time after processing the parcel is estimated at 48 hours.
How do I track my order? To track your order, go to your MY ACCOUNT heading and then MY ORDER HISTORY AND DETAILS. Click the order in question. The Colissimo tracking number will be indicated as soon as your order is prepared. Click this number to access your parcel tracking page.
Our products are delivered to mainland France and French overseas departments.
You can contact customer services:
- by EMAIL at the following address: serviceclients@contapharm.fr
- by TELEPHONE: 01 64 25 03 33
- by POST at the following address: Laboratoires CONTAPHARM
Customer services
Hameau de Vulaines 77390 Yèbles - FRANCE
You can contact our sales department:
- By email at the following address: contapharm@contapharm.com
- By telephone: 01 64 25 03 33
I'm a socio-aesthetician and I would like to offer your products to my patients. Whom should I contact?
You can contact our sales department:
- By email at the following address: contapharm@contapharm.com
- By telephone: 01 64 25 03 33
Please address your complaint to customer services:
- By email at the following address: serviceclients@contapharm.fr
- By telephone: 01 64 25 03 33
- By post at the following address: Laboratoires CONTAPHARM
Customer services
Hameau de Vulaines - 77390 YEBLES - FRANCE
Please let us know via customer services:
- By email at the following address: serviceclients@contapharm.fr
- By telephone: 01 64 25 03 33
- By post at the following address:
Laboratoires CONTAPHARM Customer services
Hameau de Vulaines 77390 Yèbles - FRANCE