Products
Where can I find your products?

Eye Care Cosmetics are sold in pharmacies and health and beauty stores.

are sold in pharmacies and health and beauty stores.POINTS OF SALE page on our website.


Are your products suitable for contact lens wearers?

YES, this range was originally created to make up the eyes of contact lens wearers thanks to quite specific and particular technical characteristics. Only AUTOMATIC EYELINER must not be used when wearing contact lenses, because there is a risk of irreversible staining of contact lenses.


Do your products contain nickel, chromium, cobalt, etc.?

NO, Eye Care Cosmetics products and in particular the make-up products are formulated with specific pigments with a reduced content of allergenic metals such as nickel, chromium and cobalt.

They are therefore entirely recommended for those with allergies.


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Loyalty programme
How does the loyalty programme work?

The loyalty programme allows you to accumulate points on all the products purchased from the www.eyecare.fr website, excluding items on sale.


How do I join the loyalty programme?

You automatically join the loyalty programme when you create your account on the www.eyecare.fr website and place your first order.


How long is my loyalty voucher valid for?

The loyalty voucher is valid for 12 months after it is issued.


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My account
How do I create an account?

There are two ways to create an account:

- either directly on the login icon. Then click sign up.

- or from the basket by clicking complete my order.


I've forgotten my password

On the login page, click Forgotten password. You will receive an email allowing you to reset your password.


How do I change my password?

To change your password, go to your account under the personal information heading and then password. Enter the new password chosen.


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Order
How do I use my discount voucher?

To use your discount voucher, enter the code received by email, which can also be accessed under your account's Loyalty programme heading, in the area provided for this purpose at the end of your basket.


Can several discounts be used at once?

It depends on the current promotions. Some may be used together. For example, the welcome offer after signing up to the newsletter may be used with other current promotions.

Your loyalty voucher may be used for your basket containing items on sale


There is a payment error message. What is the problem?

Payment errors may have several causes:

- either the error comes from a problem in sending the request to the bank

- or the payment has been declined by the bank. To place the order again, you must return to your customer area and go to your cancelled order. Click the button that lets you reorder the same items.

Your basket will therefore be ready to be confirmed as a new order and you will be able to make the payment again.


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Delivery
How can I enjoy free delivery?

Delivery is free for all orders of €40 or more for delivery to mainland France. For delivery to overseas departments, delivery is free for orders of €130 or more.


How long does it take to prepare the order?

Your parcels are prepared in the two days following your order, except during closure periods.


What is the average delivery time?

The parcels are sent via Colissimo. The average delivery time after processing the parcel is estimated at 48 hours.


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Contact
How do you contact customer services?

You can contact customer services:

- by EMAIL at the following address: serviceclients@contapharm.fr

- by TELEPHONE: 01 64 25 03 33

- by POST at the following address: Laboratoires CONTAPHARM

Customer services

Hameau de Vulaines 77390 Yèbles - FRANCE


I'm a pharmacist in France and I would like to sell Eye Care products. Whom should I contact?

You can contact our sales department:

- By email at the following address: contapharm@contapharm.com

- By telephone: 01 64 25 03 33


I'm a socio-aesthetician and I would like to offer your products to my patients. Whom should I contact?

You can contact our sales department:

- By email at the following address: contapharm@contapharm.com

- By telephone: 01 64 25 03 33


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