To use your discount voucher, enter the code received by email, which can also be accessed under your account's Loyalty programme heading, in the area provided for this purpose at the end of your basket.
It depends on the current promotions. Some may be used together. For example, the welcome offer after signing up to the newsletter may be used with other current promotions.
Your loyalty voucher may be used for your basket containing items on sale.
Payment errors may have several causes:
- either the error comes from a problem in sending the request to the bank
- or the payment has been declined by the bank. To place the order again, you must return to your customer area and go to your cancelled order. Click the button that lets you reorder the same items.
Your basket will therefore be ready to be confirmed as a new order and you will be able to make the payment again.
You can track your order by going to your account, under the My Orders heading and choosing the order concerned. The tracking number will appear as soon as the parcel has been prepared.
Once confirmed, your order cannot be changed.
You can cancel your order from your account under the My Orders heading.
NO, orders may only be placed on the website.
You will be sent a confirmation email or go to your account under the track my orders heading.
Vous pouvez récupérer une facture depuis votre compte dans Mes Commandes, en sélectionnant la commande concernée et en cliquant sur Facture.
In my account, under the my orders heading. Choose the order concerned. Your tracking number will be indicated as soon as the parcel is shipped. Click this number, which will take you to the parcel tracking website.
Go to your account under the My Orders heading. Choose the order and then the product concerned and click on return request, clearly stating the reason in the field provided for this purpose.
Vous pouvez payer votre commande par carte CARTE BANCAIRE, VISA, MASTERCARD ou PAYPAL.
You have a 14-day cooling-off period after placing your order to change your mind and obtain a refund. In this instance, the products must be returned unopened and in their original packaging.
Your online payment is completely secure. The bank transaction takes place directly between you and the bank.
Go to My account under the My Orders heading. Choose the order concerned and you will be able to access your order summary.
YES and NO, you can order from abroad, but you must provide a delivery address in mainland France or one of the overseas departments.
You can order from abroad, but you must provide a delivery address in mainland France or an overseas department.